Refund Policy
Softinapp.com - India's First Software Marketplace
Welcome to Softinapp.com, India's First Software Marketplace owned and operated by Right Club 24 Private Limited, located in Yamunanagar, Haryana, India. This Refund Policy outlines the terms and conditions under which refunds may be processed for digital software products purchased through our platform. Please read this policy carefully before making a purchase.
1. General Refund Policy
As a digital marketplace, we provide instant access to software products upon purchase. Due to the nature of digital goods, we cannot accept returns or provide refunds for products that have been downloaded or accessed, except in specific circumstances outlined in this policy.
2. Non-Refundable Items
The following items and circumstances are NOT eligible for refunds:
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Downloaded or Accessed Products
Digital software products that have been downloaded, accessed, or activated cannot be refunded.
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Change of Mind
Refunds will not be provided if you simply change your mind about the purchase.
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Compatibility Issues
Refunds are not available for compatibility issues if the system requirements were clearly stated in the product description.
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Delayed Usage
Products purchased but not used within a reasonable time frame are not eligible for refunds.
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Affiliate/Partner Earnings
Earnings credited to affiliate or partner accounts are non-refundable after credit.
3. Eligible Refund Scenarios
Refunds may be considered in the following exceptional circumstances:
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Technical Failure
If the software fails to work as described and the issue cannot be resolved through technical support within 7 days of purchase.
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Misrepresentation
If the product description is significantly inaccurate or misleading, and the product does not match what was advertised.
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Product Inaccessibility
If the product cannot be downloaded or accessed due to technical issues on our platform (not user-related).
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Duplicate Purchase
If you accidentally purchase the same product twice within 24 hours, one purchase may be refunded (subject to verification).
4. Refund Request Process
Step 1: Contact Support
Email your refund request to support@softinapp.com within 7 days of purchase.
Step 2: Provide Details
Include your order ID, purchase date, product name, and detailed reason for the refund request.
Step 3: Review Process
Our support team will review your request and may request additional information or evidence.
Step 4: Decision
You will receive a response within 5-7 business days regarding the approval or rejection of your refund request.
5. Refund Processing Time
Review Period
Refund requests are reviewed within 5-7 business days of submission.
Processing Time
Approved refunds are processed within 7-10 business days to the original payment method.
6. Partial Refunds
In certain circumstances, we may offer partial refunds instead of full refunds:
- If the product partially works but has minor issues that can be resolved
- If you have used the product for a significant period before reporting the issue
- If the issue is resolved through an update or patch provided by the seller
7. Chargebacks and Disputes
If you initiate a chargeback or dispute with your payment provider without first contacting our support team, your account may be suspended or terminated.
8. Impact on Sellers and Affiliates
For Sellers
If a refund is approved, the corresponding sale amount will be deducted from the seller's earnings. Payouts may be adjusted accordingly.
For Affiliates
If a refund is approved, the corresponding commission will be deducted or reversed from the affiliate's balance. Affiliates will not be paid for refunded transactions.
9. Contact Information
For refund requests or questions about this policy, please contact us:
Email Support
support@softinapp.com
Company
Right Club 24 Private Limited
Yamunanagar, Haryana, India
10. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of our platform after any changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
By purchasing software from Softinapp.com, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not make a purchase on our platform.